For all returns please email us at firstname.lastname@example.org before you send off your package. We never want Eggpicnic products to be at a home where they are not wanted so we are happy to have them back.
Pre-orders: Please be certain of your pre-order as we do not accept cancellation on pre-orders that are placed.
Refunds will only be provided if an item is assessed and deemed to be faulty. Please contact us to be approved for a refund for damaged of faulty products.
Prints must be returned within 14 days of your purchase in the original and saleable condition without any scratches, marks, smudges, modifications or indents. It also must be in its original packaging. These prints are very fragile to pack as the dark colours can very easily scratch, so please make sure you handle them with great care when packing and rolling them up. We recommend carefully aligning them before rolling and make sure there is tissue paper in between each print and also protecting the outer side and make sure they have the strip of paper holding them together inside the tube.
Faulty Product Return
If your product is faulty we will cover the cost of the return when it arrives, so please make sure to post using the “cash on delivery” option at Australia Post. Please note we can not accept any responsibility for lost parcels or post, so keep a hold of your tracking number, to make sure Australia Post is accountable. Once the prints have arrived and we have checked that they are in their original condition, we will be in touch with you for a refund.
Change of Mind Return
If you are returning your product due to change of mind, you are responsible for the shipping cost to return the product to us. Once we have checked that they are in their original condition without any form of damage we will issue you a store credit and you can place a new order with us.
The amount you paid on your credit card will be refunded and we can only refund the money to the card you used to pay. If you’re returning your products because you’ve changed your mind then you will need to cover the cost of return postage to us and this can not be refunded.
Pricing and availability
The price you pay for the goods in your order is set out on the website on the date you place your order. For sales within Australia, all prices are inclusive of GST where applicable. Delivery costs will be charged in addition. Please note that, where you receive goods from outside of either your country or your area of economic agreement you’re considered the sole importer of products and must comply with all laws and regulations, including any import duties and/or taxes of the country in which you are receiving the products.
Your order will not be dispatched until we receive cleared funds. If your payment does not clear or is declined then we will not dispatch your order and no contract will have been formed between us for the supply of goods.
If we fail to describe the goods adequately (at our sole discretion) and you are not happy with the goods then we will happily give you a full refund.
All products are subject to availability – we may not be able to supply your order. If any products ordered and paid for cannot be shipped within a reasonable time we will happily give you a full refund (at our sole discretion or where Australian statute provides).