For all returns please emails us at firstname.lastname@example.org before you send off your package.
We never want Eggpicnic products to be at a home where they are not wanted and so we are happy to have them back. We ask that you return them in the box in which they were delivered and to the address written on the paperwork. Please return the original paperwork with the order and we suggest you take a copy (maybe a photo on your phone) or note down the key details. Once we have the product (s) back safely and they have been checked as re-saleable then we will refund the cost of products and the outbound shipping to you. The amount you paid on your credit card will be refunded and we can only refund the money to the card you used to pay. If you’re returning your products because you’ve changed your mind then you will need to cover the cost of return postage to us and this can’t be refunded.
Pricing and availability
The price you pay for the goods in your order is set out on the website on the date you place your order. For sales within Australia, all prices are inclusive of GST where applicable. Delivery costs will be charged in addition and you’ll be asked how you’d like your goods delivered at the checkout. Please note that, where you receive goods from outside of either your country or your area of economic agreement (eg EC or NAFTA) you’re considered the sole importer of products and must comply with all laws and regulations, including any import duties and/or taxes of the country in which you are receiving the products.
Your order will not be dispatched until we receive cleared funds. If your payment does not clear or is declined then we will not dispatch your order and no contract will have been formed between us for the supply of goods.
If we fail to describe the goods adequately (at our sole discretion) and you are not happy with the goods then we will happily give you a full refund.
All products are subject to availability – we may not be able to supply your order. If any products ordered and paid for cannot be shipped within a reasonable time we will happily give you a full refund (at our sole discretion or where Australian statute provides).